Sales & Customer Service Assessment
Sales are the most important part of any business. Pay attention that we say sales, not profits. Top executives often focus only on profit numbers instead of directing their attention to the sales process. There might be a chance that you are losing a lot of revenue because of below-average customer service or lack of consistency in the process. Our team of skilled experts can provide an independent look at your sales process in order to improve profit, efficiency and customer satisfaction.
The first step of our assessment process is visiting the company and meeting with people responsible for sales and customer service. We will give our best to understand your sales process, identify the current level of customer service and define your future objectives. After that, we put our focus on reviewing the entire process, as well as people and technology included. This will give us an insight into things that need to be improved. For example, employees who deal with customers need to have good communication skills, ability to handle stressful situations and solve customers’ problems.
Our assessment skill gaps in your team and the weaknesses your employees must overcome. A comprehensive report will be delivered to the executives and managers of your company. You will find out which employees achieved the highest number in sales and which could use improvement. We will also suggest a detailed plan on how you can increase sales profit and enhance service provided to customers. Our skilled experts already helped numerous companies achieve their growth potential within sales and customer service and we take pride in the fact that we always deliver the perfect custom-tailored solution for any business.